Congratulations on your efficiency and customer relations. I have been very happy with your product and now I am impressed with the way you treat your customers as well (not that I wasn't impressed before).
- Mark Dutch, Australia
Another question which has been a subject for discussion here. How does your organisation manage to provide such quick and helpful response to support questions? Is this type of support provided by dedicated support staff, or developers? I see that you also give support in many languages.
We are impressed! Your company sets standards that we all should try to meet!
- Richard Bibby via email
We had a very positive Flexcel talk in our meeting yesterday. Dave Martel was very positive about the product; the support; speed to fix an issue.
By doing the talk he realised improvements over the years and has an amazing success story from analysing a large number of human created spreadsheets (1000’s of spreadsheets with 1000’s of readings).
The speed of analysis allowed them to refine and re-train the importer to deal with human vagaries (comments / colour etc).
- Jason Chapman
- Your product is by far the most pleasant tool to use. No other product even comes close to its ease of use.
- It is currently the easiest to use especially for those who neither want or need to have to spend lots of time learning some of the competitor's products.
- Data Modeler makes this an almost pleasant experience where you can work with a minimum of technical knowledge or be able to delve deeper where necessary.
- Bill Marshall
Just wanted to send you kudos on the TMS Components. Their value has more than paid for themselves in our projects, and we're heavily using your TPlanner and TAdvStringgrid components. I can't tell you how many man-hours have been saved, and the cost of registering the suite is more than reasonable. The availability of the source code is by far the most valuable service you provide, since we can't use closed components due to security concerns.
