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TMS Forum becomes TMS Support Center

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Monday, June 29, 2020

Support is an essential part of software development. Not only to get you up to speed if you are struggling with getting to know a new product but also if there is a problem with a product in an existing application. It is important to get good quality support when you need it.

Here at tmssoftware.com, we pride ourselves in providing the best possible support for our customers. We are constantly working on improving our support channels and one of those channels is getting a major overhaul today.

Introducing the TMS Support Center

The new TMS Support Center will replace the TMS Forum from today and includes a whole lot of new features and technical improvements.

TMS Support Center

Watch Gjalt's introduction video on our Youtube channel.




Features

Structure

The new TMS Support Center is structured in the same way as the tmssoftware.com website. On the main page a list of categories/frameworks is displayed along with an overview of the latest topics. Pick a category to display a list of products belonging to that category. Pick a product to consult previous posts about that product or create a new topic.

Access

Access to the TMS Support Center is free. However, to make sure providing support remains manageable and fast, posting questions is only allowed for customers with an active license for a specific product.

By letting all active registered users take part, anyone using the same product is encouraged to join the discussion and provide their own insights, experiences, or even solutions.

Search

Making search quick and easy is important. This enables you to find out if a particular question has been answered before and get a previously suggested solution right away without needing to wait for an answer.

All data from the TMS Forum has been migrated to the new TMS Support Center. As such the TMS Support Center also acts as a giant searchable archive from day 1.

Uploads

Sometimes words alone just aren't enough. Add images and files to your question with ease.

Mobile friendly

Want to access the TMS Support Center while away from your desktop? No worries, the site is fully compatible with mobile browsers.

Conclusion

The TMS Support Center will allow us to keep providing you with the best possible support more efficiently than ever. Now and in the future!

Bart Holvoet


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This blog post has received 7 comments.


1. Monday, June 29, 2020 at 6:46:09 PM

Looks good! Ability to add files with questions is a big improvement. Searching should also be a lot easier.

Andrew

Sowerby Andrew


2. Monday, June 29, 2020 at 7:57:38 PM

Is it possible to access the forums (Support Center) without a registration ID? We are evaluating TMS Web and need access to the forum to better understand how to use the product in our tests.

Thank you.

Andrew


3. Monday, June 29, 2020 at 8:04:54 PM

The rule is simple:
- Support Center can be accessed by everyone in read mode.
- Support Center questions can be posted in categories of products one has an active license for.


Bruno Fierens


4. Monday, June 29, 2020 at 8:20:29 PM

Very cool. Is it made with TMS Web Core? :)


Pelletier Martin


5. Monday, June 29, 2020 at 8:22:43 PM

:) No, it is based on https://www.discourse.org/

Bruno Fierens


6. Tuesday, June 30, 2020 at 6:27:09 AM

The previous forum was much clearer. In my opinion a change for the worse.

Dmitruk Pawel


7. Tuesday, June 30, 2020 at 9:07:42 AM

Great improvement.

Randall Ken




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