Runtime Error When ACT & LIC exists

For a whole week I can't install distribution of TMS Component Pack (VCL).
TMS technical support could not solve this problem. I'm very disappointed. :(
Constantly gives an error in the presence of files ACT and LIC in the directory "c:\Users\Documents\tmssoftware".
If they are missing , the installer is started.
I urgently need to fix the problem with the installer!


Error text:
"Runtime Error (at 146:7786) 
Access violation at address 014E5448. Read of address 43205345 "

P.S. 
1. Operation system reinstalled.
2. Administration permissions.
3. Windows 10 x64 Pro