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Wednesday 17
- New free component for sophisticated file uploads with TMS WEB Core -
Tuesday 16
- Closing the gap with TMS FNC UI Pack new additions -
Thursday 11
- Unveiling the Latest Enhancements in TMS VCL UI Pack -
Friday 5
- TMS components and Delphi and C++Builder 12.1 -
Wednesday 3
- Customizing the login page of your application using TMS Sphinx
- A Python library for using StellarDS.io effortlessly
- Introducing: How it Works with Holger - Building a Pexels gallery app with TMS WEB Core video series
- TMS FNC Cloud Pack with StellarDS.io backend: unparalleled productivity in VCL & FMX
Authors
- Bernard Roussely (1)
- Wagner Landgraf (82)
- Roman Yankovsky (2)
- Bart Holvoet (27)
- Aaron Decramer (17)
- Pieter Scheldeman (99)
- Nancy Lescouhier (32)
- Adrian Gallero (33)
- Bruno Fierens (403)
- Marcos Douglas B. Santos (5)
- Wagner R. Landgraf (1)
- Bradley Velghe (16)
- Bernard (2)
- Andrew Simard (86)
- Holger Flick (15)
- Gjalt Vanhouwaert (30)
- Tunde Keller (22)
- Masiha Zemarai (119)
Blog
All Blog Posts | Next Post | Previous PostSupport: how to help you best?
Bookmarks:Sunday, July 11, 2010
For a long time, we offered our customers support via email and as of today, we still do. Several years ago, our customers requested a newsgroup as alternative for email support. So, we added a couple of years ago newsgroup support. More recently, our customers started requesting a web forum for support. And so we did. 2 months ago we finished the integration of a searchable web forum for support for our customers. It might be a subjective impression that the preference for newsgroup support is a bit on the decline. Is the preference for direct email support still as prevalent as it was years ago? Or is instant messenging the new wave? Or do you think it is crucial to be able to speak someone over the phone? Well, we want to know it so we can steer our efforts. Cast your vote here. Many thanks!Bruno Fierens
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