Support

General notes

Before contacting support:

- Make sure to first read the tips, faq and readme.txt or install.txt files in component distributions.
- Make sure you have the latest version of the component(s).


When contacting support:

- Specify with which component you have a problem.

- Specify which Delphi, C++Builder or Visual Studio version you're using and preferably also on which OS.

- In case of IntraWeb or ASP.NET components, specify with which browser the issue occurs.

- For registered users, use the special priority support email address (mentioned in registration email) & provide your registration email & code. This will guarantee the fastest route to a solution.

- Send email from an email account that:
1) allows to receive replies sent from our server
2) allows to receive ZIP file attachements
3) has a properly specified & working reply address

- When sending sample projects for reproducing an issue, take following in account:
1) Use ONLY ZIP file attachements.
2) Do NOT include EXE files in ZIP file attachements
3) Do NOT include intermediate files such as .DCU, .TDS, .HPP, .OBJ, .DDP, .CFG files
4) Do NOT include projects with other 3rd party components
5) Do NOT include project .DSK or .DOF files. 
 
Other useful information for support

http://www.catb.org/~esr/faqs/smart-questions.html#bespecific
http://www.catb.org/~esr/faqs/smart-questions.html#beprecise

For general information : info@tmssoftware.com
Fax: +32-56-359696

For all questions, comments, problems and feature request for VCL components : help@tmssoftware.com.
To improve efficiency and speed of help, refer to the version of Delphi, C++Builder, Visual Studio .NET you are using as well as the version of the component. In case of problems, always try to use the latest version available first.

Allgemeine Informationen bekommen Sie durch eine Mail an : info@tmssoftware.com
Fax: +32-56-359696

Alle Fragen, Bemerkungen, Schwierigkeiten und Wünsche von Features über unserse VCL Komponenten : help@tmssoftware.com. Wir können Ihnen am schnellsten helfen, wenn Sie uns ihre Delphi, C++Builder, Visual Studio .NET Version mitteilen, sowie die Version der VCL Komponenten, welche Sie verwenden. Versuchen Sie immer zuerst die letzte verfügbare Version der VCL-Komponente.

Para informações gerais: info@tmssoftware.com
Fax/voicemail: +32-56-359696

Para dúvidas, comentários, problemas e solicitação de aprimoramentos para os componentes VCL: help@tmssoftware.com
Para aumentar a eficiência e rapidez do nosso suporte, sempre informe a versão do Delphi, C++Builder ou Visual Studio .NET que você está usando bem como a versão do componente. No caso de algum problema, sempre tente usar a última versão disponível antes de solicitar ajuda.

Pour des informations générales : info@tmssoftware.com
Fax: +32-56-359696

Pour toutes questions, remarques, problèmes et demandes de caractéristiques pour les composants VCL : help@tmssoftware.com. Afin de vous aider le plus rapidement et le plus efficacement possible, veuillez toujours donner la version de Delphi, C++Builder ou Visual Studio .NET que vous utilisez ainsi que la version du composant que vous utilisez. En cas de problèmes, essayer d'abord la version la plus récente possible.

Voor algemene informatie : info@tmssoftware.com
Fax: +32-56-359696

Voor alle vragen, opmerkingen, problemen en aanvragen voor features voor VCL componenten : help@tmssoftware.com. Om U zo snel en efficiënt mogelijk te helpen, gelieve steeds te vermelden welke versie van Delphi, C++Builder of Visual Studio .NET U gebruikt alsook de versie van de component. In geval van een probleem, tracht steeds eerst de meest recente versie te gebruiken.

TMS software wants to thank thousands of Delphi, C++Builder & Visual Studio .NET developers for all feedback so far. This has proved extremely valuable for our component development. We look forward to your comments and suggestions as well !
 

 

TMS software team.